Citizens can now access Digilocker services via MyGov Helpdesk on WhatsApp, MyGov announced on Monday.

The Digilocker services include creating and authenticating Digilocker accounts, downloading documents such as PAN card, driving license, vehicle registration certificate, among others, all on WhatsApp, the Electronics and IT Ministry said in a statement.

The new service will enable citizens to access the following documents with ease and convenience, from the safety of their homes.

- PAN card
- Driving License
- CBSE Class X Passing Certificate
- Vehicle Registration Certificate (RC)
- Insurance Policy - Two Wheeler
- Class X Marksheet
- Class XII Marksheet
- Insurance Policy Document ( Life and Non life available on digilocker)

MyGov Helpdesk, will now offer a suite of services for integrated citizen support and efficient governance, starting with Digilocker services. Government under the leadership of Prime Minister Narendra Modi has been working for “Ease of Living” through Digital India. In this context, the MyGov Helpdesk on WhatsApp is a major step to ensure governance and government services at the fingertips of citizens, the ministry said in its statement.

WhatsApp users across the country can use the chatbot by simply sending ‘Namaste or Hi or Digilocker’ to the WhatsApp number +91 9013151515.

With new additions like Digilocker, the MyGov chatbot on WhatsApp aims to build a comprehensive administrative support system for citizens to access resources and essential services that are digitally inclusive.

Offering Digilocker services on the MyGov Helpdesk is a natural progression and a step towards providing citizens with simplified access to essential services via WhatsApp’s easy and accessible platform. With almost 100 Million+ people already registered on Digilocker and 5 Billion+ documents issued till date, the service on WhatsApp will digitally empower millions by helping them access authentic documents and information, right from within their phones. This is in line with the vision of PM Shri Narendra Modi to streamline and improve delivery of public services,” the ministry added.